Cancellation Policy…

Your appointment is very important to us and is reserved especially for you. At Lisa Kay’s Hair Salon, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 72 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. As a courtesy, we call, text or email you before your appointment because we know how easy it is to forget an appointment you booked weeks ago, however, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the resulting fees. Since the services are reserved for you personally, a cancellation fee may apply.

Less than 48 hour notice may result in a charge up to or equal to 50% of the reserved service amount. If you cancel your appointment with less than 24 hours notice two consecutive times, your future appointments will need to be secured with a credit card and you will be charged 50% of the second missed appointment service fee.

“NO SHOWS” will be required to reserve their future appointments with a credit card. Two consecutive “NO SHOWS” will result in your credit card being charged 100% of your service fee.

Appointments made for the next day need to be cancelled before the end of business day, the day before your appointment or a charge up to or equal to 50% of the reserved service amount will be required.

Appointments that require a large amount of time, or specialty appointments, may need to be reserved with a credit card or a 50% deposit. Extensive or specialty services not cancelled 24 hours in advance will be charged 50% of the reserved service amount and/or loss of your deposit. A preliminary credit card “HOLD” transaction maybe made on your credit card to reserve the appointment time.

** All fees are subject to the discretion of the attending stylist**

Children in the salon…
We LOVE children… some of us even have a few! However, we ask that you make child care arrangements and not bring your children with you to your appointment unless they are receiving services. Many guests look forward to their salon experience as personal “pampering” time. Even the most well behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, chemicals, etc.). Please respect this policy, and accept our appreciation for your understanding. In return, when your child is receiving a service, we promise to see that no pesky grown-ups disrupt their experience!

 Pets in the salon…
The State Board of Cosmetology and The Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Service dogs with official “Service Animal” vests are the ONLY exception to this rule.


Peaceful Environment…
For the enjoyment of other Guests, and so that we can give our full concentration to our clients, we ask that you put your cellular phone ringer on “vibrate” or “off” while receiving services.

Service Disclaimer…

We always do a complete consultation and take every step necessary to ensure your safety and the best possible results. While we are confident in our knowledge and experience, sometimes the unexpected can happen. It is impossible for us to ask questions regarding every possible circumstance that could result in an unwanted outcome. Therefore, please inform your stylist if you have well-water, have been swimming or exposed to chlorine, used any type of natural hair color, (especially henna), started a new medication or diet, or anything else that might possibly affect the outcome of your color.

Hair Color, Hair Lighteners and Perm Chemicals along with other chemicals that we may use on your hair can react with any other type of chemical or metal agent that may be present in your hair. If in doubt, mention it! While we adhere to strict guidelines with regard to color, lighteners, and chemicals, we cannot foresee every possible outcome. If you are not forthcoming about what may be on your hair it is possible you could experience anything from hair breakage, chemical burns and undesired color results.

We will do our very best to ensure you leave with beautiful, healthy hair each and every time you leave our salon!

All stylists strive to ensure our clients happiness and satisfaction.  Stylists have been added to the team based on their experience and higher education and knowledge. We do not give refunds.

Products cannot be returned due to safety concerns.

Lisa Kay

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